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Commonly Asked Questions

Member Website

How do I access my member website?

To go to the website now, enter your zip code below.

Zip code required.

You can also find the web address on the back of your member ID card.

How do I contact Member Service?

Call the toll-free number on the back of your member ID card.

Why should I register on my member website?

The website can make it easy to do so many things:

  • Access your member discounts
  • Check your deductible progress
  • Find in-network doctors & facilities
  • Compare costs for lab tests, X-rays and more
  • Learn the basics of your health plan
  • Find out how to save on your health care
  • Review a preventive schedule
  • And so much more!

How do I register on my member website?

Click the Register link on the website home page and follow the instructions. See the Quick Start Guide for details.

What do I do if I lost or want to change my password or username?

Visit the website and click Log In. Then click Forgot username or password? Follow the steps shown.

How do I change the font size on my member website?

Click the font size icon at the top of any page on the website. Choose the size you want.

Member ID Card

How can I see a copy of my ID card, fax it to my doctor or order a new one now?

Log in to your member website and click ID Card on the home page. View your ID card or click on the links to fax, print or order a new one. You can also order a new ID card by phone. Just call 1-800-241-5704.

Claims and Spending

Where can I get information about a claim?

Click the Claims tab on your member website. Go to Claims & Payments to see:

  • Any claims from the past 2 years
  • Doctor and facility charges
  • What your plan paid
  • Claim status or what you owe

To see claim details just click See More on the claim you want to review.

What’s an Explanation of Benefits (EOB)?

An Explanation of Benefits (EOB) explains how your benefits have been applied. It shows what you may owe after your health insurance claim has been processed. You can also see how much you have paid toward your deductible. You should review it to make sure you received the services that were billed.

How can I see my EOBs?

Click the Claims tab on your member website. Then go to Claims & Payments. Find the claim you want to review. Click See More to find the link to download your EOB.

Want to receive EOBs by email? Here’s what to do. Go to your member site and click Your Account. Then click Account Settings. Go to Contact Preferences and select Go Paperless.

How do I read EOBs?

See How to Read Your EOB for a full explanation.

What is a Plan Activity Statement?

This is a monthly report for members who have spending accounts. It shows recent account activities and a year-to-date summary.

How can I see my Plan Activity Statement?

Click the Claims tab on your member website. Then go to Claims & Payments. Click See More on any claim. Then click the link to download your Plan Activity Statement.

Want to receive Plan Activity Statements by email? Here’s what to do. Go to your member site and click Your Account. Then click Account Settings. Go to Contact Preferences and select Go Paperless.

How do I read my Plan Activity statement?

See How to Read Your Plan Activity Statement for a full explanation.

Where can I learn more about spending accounts?

Visit our Spending Account Resource Centers. Find out how spending accounts work and how they can help you save money.